Business

P1 Internal Customer An privileged client is an employee within the business. They entrust a operate to the company, and receive a salary for their work. An internal customer entrust be entitled to discounts and receive particular(a) offers. away Customer An external customer is someone who isnt a bulge of an organisation; they purchase a service or reaping from the business. Examples of external customers are parents, students and disables people. Customers Needs and Expectations Student tabun is a 16 year old girl who is in upbringing at her local college studying for her GCSEs. Shes in Tescos as she inquires to buy equipment for her studying. She for get hold of also shoot Tescos to sell food that is high in author so she can have a healthy and utile breakfast. She expects to be interact with respect by the round thither and not to be discriminated because she is young. She also expects the help by lag if she needs it. Disability Harry is 54 and is bound to a wheel chair after a car chuck out left him paralysed from the waist down. When Harry takes a visit to Tescos, he needs the help from lag as he affectionateness abuse be able to reach the item higher(prenominal) and then his reach. He needs a calm surround as he doesnt want to be held up by people which will make him feel uncomfortable.

If this Tescos insert has a second floor, then Harry will need a life to the different floors as he fashion be able to use the stairs. When Harry goes to Tescos, he expects to be treated with respect and honesty by the staff and some other customers as he want to be treated the aforementioned(prenominal) as o! ther people. An employee of Tescos Graham is an employee of Tescos and working at the checkouts, he has been working with them for 3 year. right comparable any other customer, Graham has expectations and needs from the store. He will need to be paid the correct meter of silver and for it to be given at the right prison term of month. He expects to be treated fairly whilst working and treated every bit by other staff. Graham...If you want to get a honest essay, order it on our website: OrderCustomPaper.com

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